Excellent HostGator reviews by Rockoids
I ordered a dedicated server (Elite) on February 16, 2008, and it was set up within an hour or two. The next day, I used WHM / cPanel to import my accounts over from another dedicated server at another host (which, fortunately, also used WHM / cPanel). The transition was mostly painless and, after some configuration adjustments and DNS propagation, our visitors began to access the transferred sites that evening.
By the next day, few if any accessed the older server.
Over the next week or so, there were minor configuration issues I had to take up with support, mostly because of my individual “obessive” needs.
Since then, I’ve had occasion to contact support for other matters, such as installing XCache, an opcode cache system, to provide maximum performance for my vBulletin forums.
In nearly every case, response time was good, and support quality was excellent. I’ve had a couple of cases where they overlooked or misinterpreted a problem, but things were always set right after a second contact.
My total downtime has been minutes, owing to a pair of server restarts. Otherwise, things just work, which is what makes me happy.
And a special thanks to Brent Oxley for the personal contact and, by the way, for being a great guest on “The Tech Night Owl LIVE,” one of my weekly radio shows.
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Great review of HostGator by DodgeBoard
I’ve dealt with many hosts in the past. I’ve been with HostGator for over three years. There have been a couple hiccups that were related to server load and sql usage, but overall, I am extremely happy with HostGator.
I am on the swamp croc plan and my main site is a vBulletin forum for our local nastalgic, old western town of Dodge City. You know, the “Get the hell out of Dodge!” saying?
If I was forced to recommend an area of improvement, I’d have to say communication within the organization. In the past, there have been times when you work on one issue with one tech and another tech does something that contradicts or conflicts with it. Or you talk with one that doesn’t know what has already been worked on or determined, like they can’t access the customer history notes. I’ve heard that they have improved on this.
For the most part though, they’ve been real good to me. Recently, we had installed a comprimized script and were hacked by a porn spammer. HostGator helped us to identify the problem and guided us to rectify it. Their security and support staff is top notch!!
As far as billing, I have automatic drafting setup through Paypal. This has worked well for me. I have never had a billing issue or even had to worry about making a payment.
Uptime has been very near 100%. You don’t see that with other hosts.
HostGator helped us move from our other host and did virtually all the work for us. We find the cpanel, fantastico scripts and other features of HostGator to be worthwhile, useful and easy to use.
I would definitely reccomend HostGator to anyone looking for a reliable, easy, cost effective host. You wont go wrong with them.
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